INTRACOM DEFENSE ELECTRONICS has longstanding experience in providing complete professional pre-sales, implementation, technical support and after-sales customer services. Customer and Partner Care is a vital and essential process within the company and is realised by releasing the full power of resources to achieve prompt service, high-quality precision work, and fruitful cooperation with our customers and partners.

For Ministries of Defense to ensure full inter-branch compatibility when any of the three branches of the Armed Forces implements new defense systems and to improve their operational and readiness efficiency, full-scale consulting services are available according to specialised requirements and needs.

INTRACOM DEFENSE ELECTRONICS offers customer and partner support services for all of its products, solutions and projects.

The type and the nature of offered support services are subject to the terms and conditions of the respective agreements or contracts. Please refer to these contracts or contact the respective Project or Account Manager who has been assigned by us to provide local services to your company.

Service requests beyond the scope of an existing contract can be forwarded mainly by e-mail towards our Customer Service Department . Requests are stored into a database to facilitate their follow-up process. The response time of this service is normally within one (1) working day (Mon.-Fri.: 08:30-16:00, local GMT+2 hours).

Customer Service Department

support@intracomdefense.com

Thank you for using the solutions, services and products
of INTRACOM DEFENSE ELECTRONICS